We hope that the information that we have included in our web site will help you with whatever prompted you to visit us. If not, please let us know.
Rather than tell you what we think of ourselves, we have reproduced here the Mission Statement that describes how we work and the standards we expect of ourselves. It is a simple list of aims and principles that we seek to achieve on behalf of the deceased, our staff, our client families and the public generally.
• To uphold the traditional values that may be expected of a family business
• To listen to our client families, to interpret and implement their wishes
• To be honest, diligent, prompt and efficient in everything we do
• To always maintain the dignity of the deceased as if the person had been a member of one of our own families
• To take responsibility for an error, complaint or problem as it is, to deal with it immediately, objectively and at Director level
• To ensure our charges are reasonable and reflect the services provided by us
• To employ a team with the highest personal standards who demonstrate empathy, kindness and professionalism
• To ensure employees are given a comfortable workplace and are rewarded well for their work. To respect their opinions, provide ongoing training and to encourage their further qualification
To ensure our facilities offer the highest standards embracing the latest technology
